- We will not sit for aggressive animals.
- We will not share responsibility for your home and/or pets with other people, other than our independent contractors and/or employees.
- Every other day visits will not be agreed upon. Your home and pets are our number one concern, and if a day of service is skipped, we will have no way of knowing if there is a problem with your home or if your pet is sick or injured!
- Pets must be up-to-date on their rabies vaccinations.
- Payment is due, in full, and can be made in the form of either a check or cash during the initial consultation. (Zelle and Venmo are also accepted.)
- Please provide, at least, 24 hours notice of any changes or cancellations of service, if cancellation notice has not been given the full amount of the service requested will be immediately due.
- Payment for services to be rendered is nonrefundable; however, credits toward any future house- and pet-sitting services will be applied.
- A $35.00 fee will be charged for any returned check - no exceptions.
- Clients are responsible for providing all food, cat litter, towels, and cleaning materials (i.e., disinfectant spray, paper towels, rug cleaners, etc., that are needed to care for your home and pets).
- If we (KH&PSS) have to take time to go to the store to provide any of the items previously listed, an additional $25.00 fee will be charged to the client. Also, the client is responsible for paying for all such items upon returning home.
24 hours notice is required for cancellation, and 50% of total services requested will be charged.